Terms and conditions of the Stalflex online store
These Regulations define the general terms and conditions, rules and manner of sales conducted by Stalflex Sp. z o.o., located in Tomaszow Mazowiecki, which owns an online store available at https://stalflex.pl/ (hereinafter: "online store"). The Regulations also define the terms and conditions for the provision of free electronic services by Stalflex Sp. z o.o..
The online store https://stalflex.pl/ cares about consumer rights, ensuring that the provisions of these terms and conditions are not intended to exclude or limit any rights of consumers under mandatory provisions of law. Any doubts of interpretation will be resolved in favor of the consumer. In the event of any inconsistency between the provisions of these regulations and the applicable regulations, the provisions of the law to be applied shall take precedence.
Table of Contents:
General provisions
Technical conditions and electronic services in the online store
Orders
Payment methods, product prices and payment terms
Cost, methods and time of delivery and collection of the product
Complaints and warranties
Warranty for Entrepreneurs
Right of withdrawal
Warranty
Customer's responsibility for posted content
Free Services
Data protection
Final provisions
§ 1 General provisions
Internet Shop - the Internet Shop available at https://stalflex.pl/ is operated by Stalflex Sp. z o.o. with its registered office in Tomaszów Mazowiecki (registered office and delivery address: ul. Piaskowa 134A, 97-200 Tomaszów Mazowiecki); entered in the Register of Entrepreneurs of the National Court Register under the KRS number 0000537685; registration court: District Court in Łódź, XX Economic Department of the National Court Register; share capital in the amount of: PLN 1,270,000.00; NIP: 7732475752; REGON: 360667640; e-mail address: bok@stalflex.pl; telephone number: +48 575 777 254.
Scope of the regulations - These regulations are addressed to both consumers and businesses using the online store, unless a particular provision of the regulations states otherwise.
Personal Data Administrator - The administrator of personal data processed in the online store in connection with the implementation of the provisions of these regulations is the seller. Personal data shall be processed for the purposes, for the period and on the basis of the grounds indicated in the privacy policy available on the website of the online store. The privacy policy specifies the principles of personal data processing, including the grounds, purposes and period of data processing, the rights of data subjects, and information about cookies and analytical tools used in the online store. The use of the online store and making purchases is voluntary, and the provision of personal data by the customer is voluntary, except in cases where the provision of data is necessary to conclude a contract or results from statutory obligations of the seller.
Object of activity - The object of the online store is to sell products available in the assortment and to enable customers to place orders for the offered products via the website. Use of the service is possible after registration and logging in by the customer or by filling out an order form without logging in. The store allows free browsing of the assortment on its product pages.
Order fulfillment - Sales are made via the Internet between the orderer as the buyer and the seller. Each customer purchasing products offered by the store is obliged to read the content of these regulations.
Intellectual property - All rights to the online store, including property copyrights, intellectual property rights to the store's name, Internet domain, store website, as well as to the templates, forms and logos posted on the store's website (with the exception of logos and photos presented for the purpose of presenting goods, the copyrights to which belong to third parties) belong to the seller. They may be used only in accordance with the terms and conditions and with the written consent of the seller.
Technical requirements - The Seller shall endeavor to make the use of the online store possible on all popular Internet browsers, operating systems, device types and Internet connection types. Minimum technical requirements include web browsers of at least Microsoft Edge 109, Internet Explorer 11, Chrome 110, FireFox 109, Opera 95 or Safari 11, with JavaScript enabled and acceptance of "cookies", and an Internet connection of at least 256 kbit/s. The store's website is optimized for a minimum screen resolution of 1024x768 pixels.
Cookies - The seller uses the mechanism of "cookies", which are saved on the hard drive of the customer's end device when customers use the store's website. The mechanism of "cookies" is aimed at correct operation of the store's website on customers' terminal devices. Each customer can disable the "cookies" mechanism in the browser of his/her end device, but disabling "cookies" may make it difficult or impossible to use the store's website.
Conditions for placing orders - In order to place an order in the online store via the website or e-mail, it is necessary for the customer to have an active e-mail account. In the case of placing orders by phone, the customer must also have an active phone number and e-mail account.
Prohibited content - The customer is forbidden to provide content of an unlawful nature and to use the online store, the store's website or free services provided by the seller in a manner contrary to the law, good morals or violating the personal rights of third parties.
Data security - The Vendor informs that the public nature of the Internet and the use of electronically provided services involves the risk of obtaining and modifying customer data by unauthorized persons. Customers should use appropriate technical measures, such as anti-virus and identity protection software, to minimize the risk. The vendor shall never ask the customer to share the password for the store account.
Definitions
Working days - means the days of the week from Monday to Friday, excluding public holidays.
Delivery - means the actual act of delivering to the customer by the seller, through the supplier, the goods specified in the order.
Supplier - means an entity that cooperates with the seller in the delivery of goods, including:
courier companies,
Poczta Polska S.A., based in Warsaw,
InPost Sp. z o.o., headquartered in Cracow, providing delivery services and operating a system of post office boxes (Paczkomat).
Password - means a string of letter, digital or other characters, selected by the customer during registration in the online store, used to secure access to the customer's account.
Customer - means a natural person, legal person or organizational unit without legal personality, having the capacity to perform legal acts, who, under the terms of these regulations, makes an order in the online store.
Consumer - means a natural person making a legal transaction with an entrepreneur that is not directly related to his economic or professional activity.
Customer account - means an individual panel for each customer, launched on his behalf by the vendor, after the customer registers and enters into a contract for the provision of customer account services.
Login - means an individual designation of the customer, established by the customer, consisting of a sequence of letter, digital or other characters, required along with a password to create a customer account in the online store. The login constitutes the customer's e-mail address.
Entrepreneur - means a natural person, a legal person or an organizational unit that is not a legal person, to which the law grants legal capacity, conducting in its own name a business or professional activity and performing a legal action directly related to its business or professional activity.
Entrepreneur with the rights of a consumer - means a natural person with the status of an entrepreneur, registered in the CEIDG register, making an order in the framework of his business activity, but without relation to the professional nature of this activity. This status applies only to customers with a place of delivery or registered office in Poland.
Regulations - means these terms and conditions of the online store.
Registration - means an actual act performed in the manner specified in the terms and conditions, required for the customer to use all functionalities of the online store.
Stationary store - means a place designed to serve customers, the addresses of which are available on the store's website.
Seller - means Stalflex Sp. z o.o., based in Tomaszów Mazowiecki, 134A Piaskowa St., KRS: 0000537685, NIP: 7732475752, REGON: 360667640, share capital: PLN 1,270,000.00, which is also the owner of the online store.
Store website - means the website under which the seller operates an online store, available at https://stalflex.pl/.
Goods, product - means a movable thing, presented by the seller through the store's website, which may be the subject of a contract of sale.
Durable medium - means a material or tool that allows a customer or vendor to store information directed personally to him in a way that allows access to the information in the future for a reasonable period of time, allowing the stored information to be reconstructed unchanged.
Sales contract - means a contract for the sale of goods, concluded between the seller and the customer, in accordance with the provisions of the Civil Code, using an online store.
Electronic service - means a service provided electronically by a seller to a customer through an online store.
Order - means a declaration of intent of the customer, clearly specifying the type and quantity of goods, aiming directly at the conclusion of a contract of sale of the product with the seller.
Sales document - issued for each product sold by the store and confirming the purchase for billing purposes, e.g. in the form of a VAT invoice, e-paragon or other billing document in accordance with applicable tax regulations.
Sale - a temporary reduction in the price of products from the seller's assortment, with the parameters indicated within the content of the sale, along with an indication of the previous price and the lowest price of the period preceding 30 days before the price reduction.
Promotion - a temporary price reduction of individual products from the store's assortment with the indicated parameters and duration.
§ 2 Technical conditions and electronic services in the online store
Technical requirements
To use the services of the online store, the customer must meet the following technical requirements:Internet access,
A correctly configured web browser that is compatible with the latest versions of popular browsers, such as Mozilla Firefox, Google Chrome, Safari, Opera, Microsoft Edge,
A current, active and properly configured e-mail account,
cookies and JavaScript enabled in your browser,
PDF reader program.
The seller stipulates that the use of hardware or software that does not meet the above technical requirements may adversely affect the proper functioning of the store and the ordering procedure.
Electronic services in
the online store
The following electronic services are available in the online store:Account - a service that allows the customer to register and maintain an individual account in the store. Registration of an account requires filling out a registration form, providing the necessary data (e-mail address, password), and for entrepreneurs also additional information such as company name, Tax ID, address and telephone number. The account is provided free of charge and can be deleted by the customer at any time without giving any reason.
Order form - a one-time service that allows the customer to place orders in the online store by adding products to the shopping cart, filling in the necessary order data and confirming the purchase by clicking the "Place order with obligation to pay" button. The service ends when the order is placed or is discontinued.
Newsletter - a service that sends periodic information about the store's offers and promotions to the e-mail address provided by the customer. Newsletter subscription is free of charge, and the customer may unsubscribe from it at any time, using the unsubscribe link in the e-mail message or by contacting the store.
Product reviews
The seller ensures that all reviews of products offered in the store come only from customers who have purchased the product in question. The evaluation form can be accessed by customers with an active account or those who have made a purchase without registration, via a special link in the order confirmation email.Rules of using the store
The customer is obliged to use the online store in accordance with applicable law, good morals and respect for copyright and intellectual property rights of the seller and third parties. The customer undertakes to enter data in accordance with the facts and not to provide content of an unlawful nature.Profiling and automatic decision-making
The online store may use profiling for direct marketing purposes, but the decisions made on the basis of profiling do not concern the conclusion or refusal of a contract or the possibility of using electronic services. The effect of profiling may be, among other things, the granting of a discount or offering of a product corresponding to the customer's preferences. The decision to take advantage of these offers remains with the customer.Complaints
about electronic services
The procedure for complaints about electronic services is detailed in § 6 of the Regulations.
§ 3 Orders
Product information
Information about available products in the online store is an invitation to conclude a contract within the meaning of Article 71 of the Civil Code. The customer, by placing an order, makes an offer to purchase selected products under the terms and conditions specified in these regulations.Ordering process The process of ordering a product begins with selecting the product on the store's website and adding it to the shopping cart. The customer is informed about the price, available payment methods, delivery costs and the expected delivery time. Before placing an order, the customer is required to provide or verify his address information if he has previously created an account with the store.
Placing
an order Placing
an order by the customer is done by clicking the "Order and pay" button. Before placing an order, the customer confirms that he/she has read these terms and conditions and agrees to the processing of personal data for the purpose of processing the order.Order Confirmation
After placing an order, the customer receives an order confirmation from the seller at the e-mail address provided. This confirmation constitutes a statement of acceptance of the offer, which means the conclusion of the sales contract.Impossibility of order fulfillment
If the product is not available and the order cannot be fulfilled, the seller will inform the customer no later than 14 days from the date of the order. The customer has the right to decide whether he agrees to extend the lead time or withdraw from the contract. If the impossibility of fulfillment applies only to part of the order, the customer has a choice:Partial implementation of the contract,
cancellation of the entire order,
Exchange for another product (with a surcharge or refund of the price difference).
Refusal to process an order
The seller reserves the right to refuse to process an order without giving a reason. In this case, the customer will be informed of the refusal of the order, and any money paid will be returned to the bank account indicated by the customer.Providing data
The customer ensures that all data provided in the store is correct and up-to-date. The seller is not responsible for incorrectly provided data, which prevents the execution of the order.Placing an order via the website
The customer can place orders 24 hours a day, 7 days a week, via the store's website. The customer selects a product, adds it to the shopping cart, and then completes the order, choosing the method of delivery and form of payment.Placing an order by phone or e-mail
The customer may also place orders by phone or e-mail during the store's business hours indicated on the website. In this case, the seller will confirm the details of the order, including its cost and terms, via e-mail or telephone.Confirmation of
the sales contract
After the conclusion of the sales contract, the seller confirms its terms and conditions by sending them on a durable medium to the e-mail address provided by the customer or in writing to the mailing address.Invoice and split payment mechanism
In the case of payments for goods whose gross value exceeds PLN 15,000, according to the current legislation, the seller is required to use the split payment mechanism.Satisfaction Survey
After processing an order, the vendor may send a satisfaction survey to the customer to study the quality of service and support. Completion of the survey is voluntary.
§ 4 Payment methods, product prices and payment terms
Product prices
The price listed next to each product in the online store is binding at the time the customer places an order. All prices of goods posted on the store's website are gross prices, including VAT (if charged) and do not include delivery costs.
The product price may include an individually calculated discount or rebate, which is automatically assigned to the customer. Information about this is visible in the order summary. The product pages show both net and gross prices.
In the case of promotions, the customer can enter the discount code in the appropriate field when placing the order, which will automatically reduce the price in accordance with the terms of the relevant promotion.
Forms of payment The seller provides the customer with the following methods of payment for products:
Bank transfer to the seller's bank account. The execution of the order begins after the payment is credited to the seller's bank account.
Electronic payments and card payments through third-party payment systems, such as imoje payments, operated by ING Bank Śląski S.A., based in Katowice.
Payment in cash upon personal collection at the seller's premises. The order is processed immediately after confirmation of order acceptance.
Payment terms
In the case of choosing payment by bank transfer, electronic payment or payment card, the customer must make payment within 7 calendar days from the date of conclusion of the sales contract, but no later than before shipment or collection of the product.
In the case of payment in cash upon personal collection, the customer is required to make payment at the time of receipt of goods.
In the event of a delay in payment, the seller may give the customer an additional deadline for payment and inform the customer of this on a durable medium. If the customer fails to make payment within the set additional period, the seller reserves the right to withdraw from the sales contract.
Trade credit
The seller may grant trade credit to business customers who have an account with the online store. Within the framework of trade credit, payment terms may be deferred, as individually agreed with the customer.
The vendor sets an individual credit limit for each customer, based on his ability to pay. The total amount owed by the customer to the vendor must not exceed the established credit amount.
Factoring
The vendor also provides the option of using ING factoring as a form of payment. Under this method, ING Bank Slaski pays the invoice for the ordered products, and the customer gets the option to defer payment. The fee for financing by factoring is 0.4% of the gross value of the order for each 14 calendar days of deferred payment and requires the signing of a separate agreement.
Additional information
The customer is informed by the seller in each case of all costs related to the execution of the order, including delivery costs, before the final approval of the order.
The seller reserves the right to cancel the sales contract if the customer fails to make payment within the agreed period.
§ 5 Cost, methods and time of delivery and collection of the product
1 Delivery of the product is available in the territory of the European Union.
(2) Delivery of the product to the customer is chargeable, unless the sales contract provides otherwise. Delivery costs (including transportation, delivery and postal charges) are indicated to the customer on the online store's website during the ordering process and before the customer expresses his/her willingness to be bound by the sales contract.
(3) Personal collection of the product by the customer is free of charge.
(4) The vendor shall provide the customer with the following means of product pick-up:
4.1 Personal collection - available at the seller's headquarters from Monday to Friday from 7:00 a.m. to 3:00 p.m.
4.2 Pallet shipment pick-up - possible no later than 2:00 pm on working days. The customer also has the opportunity to pick up the pallet shipment with his own transport, after making individual arrangements before placing and confirming the order.
4.3 Pickup of multi-pallet or whole-car shipments - requires prior arrangement and agreement with the vendor before placing the order.
(5) The term of delivery of the product to the customer is up to 5 working days, unless a shorter term is specified in the description of the product or during the ordering process. In the case of products with different delivery dates, the delivery date is the longest date given, which, however, must not exceed 5 working days. The beginning of the term of delivery of the product to the customer is calculated as follows: 5.5.1. if the customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the seller's bank account or checking account.
(6) Deadline for the readiness of the product for collection by the customer - if the customer chooses to collect the product in person, the product will be ready for collection by the customer within 2 working days, unless a shorter deadline is specified in the description of the product or during the ordering process. In the case of products with different ready-for-collection deadlines, the ready-for-collection deadline is the longest deadline given, which, however, cannot exceed 2 working days. The customer will be additionally informed about the readiness of the product for collection by the seller. The beginning of the deadline for the readiness of the product for collection by the customer is calculated as follows: 5.6.1 In case the customer chooses the method of payment by bank transfer, electronic payment or payment card - from the date of crediting the seller's bank account or settlement account.
§6 Complaints
Absence of defects in the goods: the Seller is obliged to provide goods without defects and legally introduced into the Polish market.
Customer's rights: If the delivered goods are found to be defective, the customer may exercise his rights under the warranty, if any, and his rights under the warranty. Both of these options are independent of each other.
Filing a complaint: To file a complaint, the customer should inform the seller of the observed defects, preferably documenting them in the form of photographs, which will allow verification of the objections. The seller may in some cases decide to repair the defect without sending back the goods. If the goods need to be sent back, the seller will inform the customer within 14 days of the complaint.
Complaint procedure: the returned goods must be accompanied by a document confirming the purchase and a description of the complaint demands. Complaints can be submitted electronically to bok@stalflex.pl, in writing to the address of the registered office, or use the electronic form available on the store's website under "Complaints and Returns".
Customer's rights when goods are defective: If the goods have a defect, the customer may demand a price reduction or rescission of the contract, unless the seller immediately replaces the goods with defect-free goods or removes the defect. The seller may not invoke this option if the goods have already been repaired or replaced, or if the defect is insignificant.
Complaint processing time: The seller undertakes to consider the complaint within 14 days from the date of receipt of the shipment with the advertised goods. The customer will be informed of the result of the complaint processing in writing or by e-mail.
Transportation of the advertised goods: the cost of transportation of the advertised goods under the warranty shall be paid by the seller, through the form of shipment indicated by him. The seller does not accept shipments sent COD.
Dispute resolution: In the event of a dispute over the validity of a complaint, a consumer customer has the right to use out-of-court means of resolving complaints, such as mediation or arbitration. Detailed information on available institutions can be found at www.uokik.gov.pl. Consumers also have the option of using the EU online platform for dispute resolution at http://ec.europa.eu/consumers/odr.
§7 Warranty for Entrepreneurs
The Seller disclaims its warranty liability to Entrepreneurs.
§8 Right of withdrawal
Right of withdrawal: A customer who is a consumer or an entrepreneur with consumer rights, who has concluded a contract at a distance, has the right to withdraw from the contract without giving any reason within 30 calendar days from the date of receipt of the shipment. To meet the deadline it is sufficient to send the statement before its expiration. The declaration of withdrawal can be made, for example:
In writing to the address: Stalflex Sp. z o.o., 134A Piaskowa Street, 97-200 Tomaszów Mazowiecki;
In electronic form via email to: bok@stalflex.pl;
Using the withdrawal form available on the store's website.
Return of goods: in case of withdrawal from the contract, the customer is obliged to return the purchased goods in an unaltered and complete condition, without traces of use, except when the change was necessary within the limits of ordinary management. This means that the customer should handle the goods in a way that allows them to be inspected, but does not affect their full value. The customer shall be liable for any diminution in the value of the goods resulting from use beyond what is necessary to ascertain the nature, characteristics and functioning of the product.
Address for returning the goods: the returned goods should be sent back to the address of the registered office: Stalflex Sp. z o.o., 134A Piaskowa Street, 97-200 Tomaszów Mazowiecki. The goods should be sent back no later than within 14 calendar days from the day on which the customer has withdrawn from the contract. To meet the deadline it is sufficient to send back the goods before its expiration.
Return of payments: In the event of withdrawal from the contract, the seller shall promptly refund all payments made by the customer, including delivery costs (except for additional costs resulting from the delivery method chosen by the customer other than the cheapest ordinary delivery method offered by the seller). Refund of payments shall be made no later than within 14 calendar days from the date of receipt of the statement of withdrawal from the contract. The seller shall refund the payment using the same method of payment used by the customer, unless the customer has expressly agreed to a different method of refund that does not involve any costs for him.
Withholding of payment refund: The seller may withhold payment refund until it receives the returned goods or the customer provides proof of return, whichever event occurs first.
Cost of returning the goods: the customer shall bear the direct costs of returning the goods to the seller. In the case of goods that, due to their nature, cannot be sent back by ordinary mail (e.g. large-size shipments), the cost of return may be higher, which should be indicated by the seller in the price list available on the store's website.
Exceptions to the right of withdrawal: The customer has no right of withdrawal from a contract concluded at a distance in cases specified by law, including, among others, when the subject of the contract is:
Non-refabricated goods, manufactured to the customer's specifications or to meet his individualized needs;
Goods delivered in a sealed package, which, once opened, cannot be returned for health or hygiene reasons, if the package was opened after delivery;
Goods that, once delivered, by their nature, become inseparable from other things;
Sound or visual recordings or computer programs delivered in sealed packaging, if the packaging was opened after delivery;
Digital content not delivered on a tangible medium, if the performance began with the express consent of the customer before the expiration of the deadline for withdrawal from the contract and after informing him of the loss of the right to withdraw from the contract.
Confirmation of withdrawal: Upon receipt of the withdrawal statement in electronic form, the seller will immediately confirm its receipt by sending information to the customer's e-mail address.
Limitations on the right of withdrawal: A declaration of withdrawal made after the 30-day deadline has no legal effect.
§9 Warranty
Warranty on goods: Goods sold by the Seller may be covered by a warranty provided by the manufacturer or distributor. The standard warranty provided by the Seller is 12 months from the date of purchase for businesses and 24 months from the date of purchase for individual customers.
§10 Customer's responsibility for posted content
Posting and sharing content: The Customer, when posting and sharing content on the site, does so voluntarily and at its own risk. The content does not reflect the position or views of the Vendor and should not be equated with its business. The Vendor is not responsible for this content, but only provides the technological platform for its publication.
Customer Representations: The Customer warrants that: a) He has all necessary rights, including copyrights and industrial property rights, to the posted content; b) The posting of personal data, image and information concerning third parties is done in accordance with applicable law, voluntarily and with the consent of the persons to whom the data pertains; c) He agrees that the content posted by him is available to other users of the site and to the Vendor, as well as its use by the Vendor free of charge within the provisions of the Terms and Conditions; d) He agrees to develop and modify the content posted by him, within the limits allowed by copyright law.
Restrictions: The Customer is not entitled to: a) Post personal data of third parties or distribute their image without the required consent; b) Publish advertising or promotional content without the express consent of the Seller.
Seller's Liability: The Seller shall be liable for the content posted by Customers only if the Seller has received the appropriate notification in accordance with §13 of the Terms and Conditions.
Prohibited content: The Customer may not post content that: a) Is posted in bad faith, for example, to infringe the rights of others; b) Violates the rights of third parties, including copyrights, industrial or other property rights; c) Contains offensive, threatening or vulgar content that violates social norms and decency; d) Is contrary to the interests of the Seller; e) Violates laws, provisions of the Rules and Regulations or generally accepted social norms.
Seller's right to modify: In the event of receipt of a notice of violation of the terms and conditions, the Seller reserves the right to edit or remove content posted by Customers that may violate the terms and conditions or the law. However, the Seller does not continuously monitor all posted content.
Consent to use of content: The customer agrees that the Seller may use the content posted by the customer within the store's website free of charge.
§11 Free Services
Scope of Services: The Seller provides free services to Customers, via the Internet, which include: a) Contact Form, b) Newsletter, c) Maintaining a Customer Account, d) Posting reviews.
Availability of services: The services listed in §11.1 above are available 24 hours a day, 7 days a week.
Changes in services: The Seller reserves the right to modify the scope, form, time and manner of granting access to selected services, notifying Customers in a manner appropriate to changes in the Terms and Conditions.
Contact Form: the Contact Form service allows Customers to send messages to the Seller using a form available on the Store's Website.
Cancellation of Contact Form: The Customer may opt out of the Contact Form service at any time by ceasing to send inquiries to the Vendor.
Newsletter Service: the Newsletter Service is available to any Customer who enters his/her e-mail address in the registration form on the Store's Website. After filling in the form, the Customer receives an e-mail with an activation link, the clicking of which confirms subscription and concludes a contract for the Newsletter service by electronic means.
Newsletter rules: Newsletter consists of sending information about new products or services by the Seller to the e-mail address provided by the Customer. The Newsletter is sent to all subscribers.
Newsletter Content: Each Newsletter contains information about the sender, the subject of the message and instructions on how to unsubscribe.
Newsletter Unsubscription: The Customer may unsubscribe from the Newsletter at any time by using the unsubscribe link included in each email, or by deactivating the corresponding option in the Customer Account.
Maintenance of Customer Account: The Service of Maintaining a Customer Account is available after registration, in accordance with the rules described in the Terms of Service. This service allows the Customer to manage the data provided during Registration, to track the status of orders and to view purchase history.
Deletion of Customer Account: The Customer may request the deletion of the Customer Account. In this case, the account will be deleted within 14 days of the request.
Opinion Posting: The Opinion Posting Service allows Customers who have a Customer Account to post individual opinions about products on the Store's Website.
Opting out of posting reviews: The customer may cancel this service at any time by ceasing to publish content on the Store Website.
Blocking access: The Vendor has the right to block access to the Customer's Account and other free services if the Customer violates laws, regulations or acts to the detriment of the Vendor or other Customers. The blockade may also be imposed for security reasons, such as attempts to hack the Store's Website. The Seller will inform the Customer of the blockade by e-mail.
Complaints: The customer may file a complaint related to the use of free electronic services. The complaint should be sent by e-mail to bok@stalflex.pl, with a description of the problem. The vendor will consider the complaint within 14 days and provide the customer with a response.
§12. personal data protection
The store's data protection provisions are detailed in the Privacy Policy, available on the store's website.
§13 Final provisions
Sales document: Each product sold by the store is confirmed by a sales document, which is sent electronically to the e-mail address provided by the customer. Acceptance of the regulations implies consent to receive sales documents in electronic form.
Applicable Law: Contracts concluded through the Online Store are governed by Polish law. Disputes arising from contracts concluded between the Customer and the Seller shall be resolved by the court having jurisdiction over the Seller's registered office, with the proviso that in the case of consumers, such disputes shall be resolved by the court having jurisdiction in accordance with the provisions of applicable law.
Changes to the regulations: The seller reserves the right to make changes to the rules and regulations for important reasons, such as changes in laws or changes in payment and delivery methods. All changes to the regulations come into force on the day they are published on the store's website. The customer will be informed of changes to the regulations by e-mail at least 7 days before they take effect. Orders placed before the effective date of the changes will be carried out on the basis of the regulations in force at the time of placing the order. If the customer does not accept the new regulations, he has the right to terminate the contract.
Dispute resolution: If a dispute arises under the sales contract, the parties will seek to resolve the matter amicably. In the case of consumers, the Seller informs about the possibility of using out-of-court dispute resolution methods, such as mediation or proceedings before the Provincial Inspectorate of Commercial Inspection. The customer can also use the ODR online dispute resolution platform, available at http://ec.europa.eu/consumers/odr/.
Language of contract: Contracts concluded through the Online Store are written in Polish as the main language or any other language available on the seller's website.
Applicable regulations: The provisions of Polish law, in particular the Civil Code, the Law on Provision of Electronic Services and the Law on Consumer Rights shall apply to matters not covered by these Regulations.
Entry into force of the regulations: These regulations shall come into force on 27.08.2024r
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